Frequently asked questions
What fulfilment resources does EFCL offer?
EFCL offers a full range of ecommerce fulfilment resources for UK online sellers. These include pick and pack, pallet storage, warehouse and storage solutions, container handling, returns and inspection, packaging, labelling, barcoding and postage. EFCL also provides customer support, global sourcing, freight and customs clearance, and a dedicated package for new start-up businesses.
Which selling platforms can EFCL fulfil orders for?
EFCL fulfils orders for sellers on Amazon, Shopify, eBay, Etsy, WooCommerce and TikTok Shop. It also offers ecommerce integrations, so your online store can connect with its fulfilment service. This lets sellers on multiple marketplaces use one UK 3PL partner to store, pick, pack and ship their orders.
Where is EFCL based and which areas does it serve?
EFCL is based in Manchester and serves online sellers across the United Kingdom. As a UK 3PL and ecommerce fulfilment provider, it helps businesses store their stock, pack orders and ship them to customers, with additional support for importing goods through global sourcing, freight and customs clearance.
Can EFCL help me source and import products?
Yes, EFCL supports growing brands with global sourcing and logistics, plus freight and customs clearance. It also offers a free product sourcing consultation. Once your goods arrive, EFCL can handle container unloading, store your stock on pallets and fulfil your orders, giving you one partner from supplier to customer.
Does EFCL support new start-up businesses?
Yes, EFCL offers a New Startup Business Package designed for new online sellers. Start-ups can also use EFCL's free product sourcing consultation and its social media marketing service alongside core fulfilment such as pick and pack, storage, labelling and postage, helping new brands get up and running.
Does EFCL handle customer returns?
Yes, EFCL provides returns and inspection as part of its fulfilment service. Returned items can be received and checked at the warehouse, helping online sellers manage returns without handling them in-house. This sits alongside EFCL's other resources, including storage, packaging, labelling and postage.
