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Frequently asked questions

What does it mean if I see the cancel payment page?

Seeing this page means your payment to Ecommerce Fulfilment Centre did not go through and has failed or been cancelled. The transaction was not completed. If you still want to go ahead with your order or service, our team is just a message away and can help you work out what went wrong and what to do next.

Who should I contact if my payment to EFCL has failed?

You should contact the Ecommerce Fulfilment Centre team directly if your payment has failed. Our team is just a message away and happy to help you sort out the problem. Get in touch through the EFCL website at efcluk.com, explain what happened with your payment, and we will guide you through the next steps.

Can I still use EFCL's fulfilment services after a failed payment?

Yes, a failed payment does not stop you from using Ecommerce Fulfilment Centre's services. Simply message our team and we can help you complete the process. EFCL offers UK ecommerce fulfilment including pick and pack, pallet storage, returns, labelling and postage, plus fulfilment for Amazon, Shopify, eBay, Etsy, WooCommerce and TikTok Shop.

What services does Ecommerce Fulfilment Centre offer?

Ecommerce Fulfilment Centre is a UK 3PL provider based in Manchester that helps online sellers store, pack and ship their orders. Services include pick and pack, pallet storage, container handling, returns and inspection, labelling and postage. EFCL also offers global sourcing, freight and customs clearance, a free product sourcing consultation and a dedicated package for new start-ups.

Does EFCL help new businesses getting started with fulfilment?

Yes, Ecommerce Fulfilment Centre offers a New Startup Business Package designed for new online sellers. It sits alongside a free product sourcing consultation and support with global sourcing, freight and customs clearance. If a payment for a start-up package has failed, message the EFCL team and they will help you get set up.